Terms of Use
By using the Les Meries site and quote form you accept the terms below. The commercial terms of each project are also set out in the written quote sent to you; if the quote differs from these terms, the quote prevails.
Membership
By signing in with your Google account you can follow your projects, approve designs and send questions to Les Meries. When you sign in with the email used in the quote form, the project is linked to your account. You are responsible for the security of actions taken through your account and for the accuracy of the information you provide.
Quote and order
The quote form is a request for information, not an order. After your request, quantity, fabric, size, packaging, schedule, price and payment steps are shared in a written quote. The order is confirmed once you accept the quote in writing and the payment stated in it is received. Les Meries orders start from at least 10 pieces.
Design and revisions
After the first design presentation you are entitled to two revision rounds unless the quote states otherwise. Designs are shared in your account, where you can approve them or request a revision. Additional revisions may be priced separately. Printed colours may differ slightly from the on-screen design due to fabric and screen differences.
Production
Production starts after your final design approval and completion of the payment step stated in the quote, and takes 10 business days. The estimated delivery date is shown in your account. For projects tied to an event date, the schedule is planned together at the quote stage.
Packaging and delivery
Products are carefully packaged. The delivery method and cost are stated in the quote. For international shipments, any customs duties and local charges are paid by the recipient unless the quote states otherwise. Tracking details are shared in your account.
Changes, cancellation and returns
Because the products are designed and made specifically for you, they may fall under the exception to the right of withdrawal that consumer law provides for personalised goods. Changes after design approval and the conditions for cancellation and returns are set out in writing in the quote. For products with a manufacturing defect, please contact us within 14 days of delivery.
Intellectual property
The designs, images, texts and Les Meries brand on the site may not be reproduced or used commercially without permission. The scope of use of designs made for your project is stated in the quote. You confirm that you hold the rights to any logos and images you send us for use in the design.
Group album
The group album you join by scanning the QR code on your scarf is for the people in that group only. The number of seats equals the number of scarves made for the group; when the seats are full no new member can join, and extra seats are opened only with an additional scarf pack (minimum 10 pieces). The album’s manager can remove inappropriate or unknown people; a removed person cannot rejoin with the same account. You confirm that you hold the necessary rights and permissions for every photo, video, comment and text you share. Content that is unlawful, insulting, hateful, violent or sexual, or that infringes others’ rights, is prohibited; Les Meries may remove such content on notice or on its own finding and may remove the member concerned. If no member opens the album for 6 months, it is warned about by email in months 4, 5 and 6 and deleted with all its content in month 7; a deleted album cannot be restored. The album is not a backup service; you should also keep what you want to keep yourself. In case of service interruption or data loss, our liability is limited to the extent the law allows.
Contact
You can send questions about quotes, projects and these terms to info@lesmeries.com.